Rent & Mortgage COVID-19 relief

1. You must complete intake with Fair Housing Resource Center.
2. After intake is completed at FHRC, you will be required to submit the documentation necessary for your application for assistance (Please see documentation listed below).
3. Once the documentation is collected, FHRC will contact your landlord to request that a Landlord Verification Form and W-9 form to be completed.
4. When the documentation from the landlord is submitted to FHRC, FHRC staff will complete a referral and submit it to Lifeline. This referral is your 1^st step in the application process.
5. After the referral is submitted, a representative from Lifeline will be getting in contact with you to request additional information/documentation to complete your application.
6. Lifeline will then contact you to request an application to be signed and make the final determination on your application.
7. If your application is approved for assistance, your landlord will receive an approval letter showing the amount of the payment being made and where the check will be mailed.

1. Lease agreement
2. Account statement/ balance (document from landlord showing what you currently owe on your rent at this time)
3. Self-Declaration statement- This is a written statement from you stating your COVID-19 hardship within your household.

You may submit this documentation via email or fax at 440-210-6556, if you do not have access to email or fax please reach out to your counselor for alternative options.

1. You must complete intake with Fair Housing Resource Center.
2. After intake is completed at FHRC, you will be required to submit the documentation necessary for your application for assistance (Please see documentation listed below).
3. Once the documentation is collected, FHRC will complete a referral form to submit to Lifeline. This referral is your 1^st step in the application process.
4. After the referral is submitted, a representative from Lifeline will be getting in contact with you to request additional information/documentation to complete your application.
5. Lifeline will then contact you to request an application to be signed and make the final determination on your application.
6. If your application is approved for assistance, your approval information will be sent to Fair Housing Resource Center.
7. FHRC staff will get in contact with you to schedule a 3-way phone call with you and your mortgage company. This call will be to determine the total balance owed on your account at the time, ensure that the mortgage company will accept the payment and collect information for check processing.
8. After the call, a check request will be submitted to Lifeline for payment.

1. Most recent mortgage statement.
2. Self-Declaration statement- This is a written statement from you stating your COVID-19 hardship within your household.

You may submit this documentation via email or fax at 440-210-6556, if you do not have access to email or fax please reach out to your counselor for alternative options.

Please be patient during this process, as the demand for assistance is high and both agencies are working diligently to ensure all eligible households are receiving necessary COVID relief.