The Fair Housing Resource Center Inc. (“FHRC”), is a non-profit 501(c)(3) organization that offers several housing programs to benefit residents of Northeast, Ohio. FHRC’s mission is to promote equal housing opportunities for all persons and to advocate for fair housing and diversity in Lake County and the surrounding communities through education and involvement of the public, the governments, and the business community.  FHRC operates a Landlord/Tenant hotline service to assist local residents with their housing rights.  We also offer a fair housing intake and complaint service for victims of housing discrimination. Moreover, our office is a certified Housing Counseling Agency approved by the U.S. Department of Housing and Urban Development (“HUD”) which provides counseling regarding such topics as foreclosure prevention, predatory lending, home financing, and property repairs and maintenance.

Front Desk Receptionist/Education and Outreach Coordinator

Job Summary: FHRC seeks a motivated individual to work in the non-profit advocacy organization’s day–to-day operations that include general office administration, client management, and advocacy. In addition to these tasks FHRC also seeks an individual who can help maintain their Education and Outreach initiative. The employee will also have exposure to all areas of the organization such as client management, education and outreach, investigative techniques, marketing, and daily office operations. This is an entry level position. Office hours are Monday – Thursday from 8:00 a.m.-6:00 p.m. Position is part-time with possible full-time hours in the future.

Duties:

  • Conduct client intake interviews with clients requesting counseling services.
  • Maintains up-to-date client management documentation via our electronic recordkeeping system.
  • Interact with staff and clients in a professional and ethical manner
  • Participates in day-to-day operations and training with openness to learning and receiving feedback.
  • Assist all FHRC Staff with general administrative duties
  • Report to direct supervisor and agency director
  • Answer and direct telephone calls
  • General office duties such as photocopying, faxing, filing, mailing, etc.
  • Various data entry
  • Manage social media accounts and daily posting
  • Assist with planning and coordinating events
  • Assist organization with marketing and advertising

 

Knowledge, Skills and Abilities:

  • Ability to utilize Micrsoft word, Excel, Publisher, Email
  • Ability to utilize photoshop (preferred, however, not required)
  • Ability to plan and implement events, seminars, and trainings
  • Ability to excel in a fast paced office enviornment
  • Ability to plan, implement, evaluate and report activities conducted.
  • Ability to communicate effectively in writing and to prepare written and electronic documents.
  • Ability to communicate orally, both in person and by telephone.
  • Ability to travel to meetings, stores, seminars, training and more.
  • Ability to present oneself in an appropriately personable and professional manner to clients and staff.
  • Ability to receive and utilize constructive feedback regarding performance, presentation and relationships with others.
  • Ability to be both consistent and flexible as circumstances warrant.
  • Ability to effectively weigh and evaluate personal needs, client needs and the aims and policies of the agency and to respond and negotiate these competing needs as appropriate.
  • Ability to remain calm and supportive in emergencies and/or crises when provided with appropriate supervision and direction.

Requirements:

  • Must have the flexibility to work Monday- Thursday from 8:00 a.m. – 6:00 p.m.
  • Must have reliable transportation
  • High school diploma or GED required
  • Social media and marketing experience preferred
  • Must be able to work nights and weekends
  • Some travel is required

For consideration please send cover letter and resume to [email protected]

Housing Investigator

Fair Housing Resource Center is seeking housing investigators for Lake, Geauga and Ashtabula Counties. The ideal candidates will be organized, friendly, and have a flexible work schedule.

Today, housing discrimination has changed its outward appearance. Instead of a slammed door, unsuspecting home seekers may be shown through a revolving door and may be politely turned away from the housing of their choice, even though they are qualified. Often, housing discrimination is cleverly disguised with a smile and a handshake, instead of obvious discrimination, but the result, however, is the same.

At FHRC our mission is to promote equal housing opportunities for all persons and to advocate for fair housing and diversity in Lake County and the surrounding communities. As a tester, you will pose as a typical home seeker and go through the process of inquiring about rental opportunities while keeping track of your experience. Testers are minorities and whites, are paired with the same financial qualifications, and are sent to rental properties to document whether housing providers treat equally-qualified people differently.

Once you qualify and complete your training as a tester, you will operate as a part-time seasonal employee for FHRC on a project-by-project basis. Pay is based on a sliding scale according to the assignment.

-Must be at least 18 years of age.

-Have good observational and writing skills

-Must have access and ability to use a computer and email.

-Access to reliable transportation

-Successfully complete a tester training course through our agency

-Accept a criminal background check.

-Independent contractor position.

Please help us in our fight against discrimination!

 

For consideration please submit resume to [email protected]

Housing Specialist

Job Summary: FHRC seeks a motivated individual to work in the non-profit advocacy organization’s day–to-day operations that include office administration, client management, and advocacy. The employee will also have exposure to all areas of the organization such as client management, education and outreach, investigative techniques, marketing, and daily office operations. The employee must perform a variety of tasks in counseling tenants and landlords to resolve disputes and to aid in conformance with the Ohio Landlord Tenant and Fair Housing Act.

Job Responsibilities:

  • Coordinate case management services for the assigned case load
  • Assist the client in developing an individual action case management plan
  • Obtain and provide referrals for income assistance, and relocation to permanent, affordable housing
  • Act as a liaison between tenants, landlords, organizations, and agencies.
  • Interprets and advises clients regarding landlord/tenant rental agreements.
  • Interprets federal guidelines for client eligibility to federally funded programs.
  • Provide follow up services required by various grant program requirements
  • Function as a central and primary access point for HOME financial assistance programs: 1st months rent, utility assistance and tenant-based rental subsidy program
  • Maintain appropriate referral sources and contact persons for community-based services.
  • Develop, monitor, and evaluate individual case plans for each all clients
  • Demonstrate unconditional positive regard to clients; Conduct all aspects of job responsibilities with a focus on exceptional customer service.
  • Strive for continuous growth and development of Cultural Competency exhibiting an understanding, awareness, and respect for diversity.
  • Maintain client files and records as directed by agency policies and procedures
  • Complete accurate data collection, reports, and documentation to provide data for federal, state, agency and board purposes as assigned by supervisor.
  • Conduct HQS inspections for habitability of units for initial program entry
  • Maintains up-to-date client management documentation via our electronic record keeping system.
  • Interact with staff and clients in a professional and ethical manner
  • Participates in day-to-day operations and training with openness to learning and receiving feedback.
  • Report to Program Director.

 

Qualifications

  • Conduct any and all other duties as assigned.
  • Ability to plan, implement, evaluate, and report activities conducted.
  • Ability to communicate effectively both orally and in writing and to prepare written and electronic documents.
  • Ability to travel to meetings, stores, seminars, training and more.
  • Ability to receive and utilize constructive feedback regarding performance, presentation and relationships with others.
  • Ability to be both consistent and flexible as circumstances warrant.
  • Ability to effectively weigh and evaluate personal needs, client needs and the aims and policies of the agency and to respond and negotiate these competing needs as appropriate.
  • Ability to remain calm and supportive in emergencies and/or crises when provided with appropriate supervision and direction.

Requirements:

  • Must have the flexibility to work Monday- Thursday from 8:00 a.m. – 6:00 p.m.
  • Must have reliable transportation
  • Associates degree or equivalent experience
  • Bilingual preferred
  • Must be able to work some nights and weekends
  • Some travel is required
  • Must study for and pass HUD Housing Counseling Certification within 6 months upon hire

Please send resume and cover letter to [email protected]